Terms of Service

Last updated: 2026

Welcome to Richards Bay Appliance Repairs. By using this website or contacting us on WhatsApp, you agree to the terms below.

1. About This Service

Richards Bay Appliance Repairs helps customers connect with local appliance repair help in Richards Bay and nearby areas.

We help with fridge and freezer repair enquiries by collecting basic details through WhatsApp and helping check local repair availability.

2. We Are a Connection Service

Richards Bay Appliance Repairs is not a fridge manufacturer, brand-authorised service centre, or spare-parts supplier.

We do not claim to be an authorised repair agent for any fridge brand.

Repair work, callout fees, quotes, parts, workmanship, warranties, and availability are confirmed by the repair provider before booking.

3. WhatsApp Enquiries

When you contact us on WhatsApp, you may be asked to send:

• Your area

• Fridge or freezer brand

• Description of the problem

• Photos or videos if needed

• Your contact details

Please do not send banking details, passwords, ID documents, or unnecessary personal information.

4. Callout Fees and Quotes

Any callout fee, inspection fee, repair quote, or parts cost must be confirmed before the job goes ahead.

Prices may vary depending on the repair provider, appliance problem, area, parts required, and technician availability.

5. Repair Provider Responsibility

The repair provider is responsible for:

• Inspecting the appliance

• Confirming the quote

• Performing the repair

• Providing workmanship details

• Explaining warranty terms, if any

• Handling repair-related complaints

Richards Bay Appliance Repairs is not responsible for the quality, outcome, delay, pricing, or warranty of repair work completed by a third-party repair provider.

6. Customer Responsibility

By using this service, you agree to provide accurate information about your fridge or freezer problem.

You are responsible for confirming all costs, availability, and repair details with the repair provider before agreeing to the job.

7. No Guaranteed Repair

We do not guarantee that every fridge or freezer can be repaired.

Some appliances may require parts, further inspection, replacement, or may not be economical to repair.

8. Availability

Repair enquiries are accepted:

Monday – Saturday: 8:00 AM – 6:00 PM

After-hours messages can be sent on WhatsApp and replied to as soon as possible.

Service availability depends on technician schedule, area, and repair provider availability.

9. Payments

Any payment arrangement must be confirmed directly before the job goes ahead.

Unless clearly stated otherwise, repair payments, callout payments, and parts payments are handled between the customer and the repair provider.

10. Website Information

We try to keep website information accurate and helpful, but we cannot guarantee that all information is always complete, current, or error-free.

Information on this website is for general enquiry purposes only.

11. Privacy

Your privacy matters to us. Information sent through WhatsApp is handled according to our Privacy Policy.

By contacting us, you agree that relevant enquiry details may be shared with a local repair provider to help with your fridge or freezer repair enquiry.

12. Limitation of Liability

Richards Bay Appliance Repairs will not be held liable for damage, loss, delays, failed repairs, repair costs, parts costs, food spoilage, or disputes between the customer and repair provider.

Customers should confirm all important details before accepting any repair work.

13. Contact Us

For questions about these Terms of Service, contact us:

Richards Bay Appliance Repairs
Richards Bay, KwaZulu-Natal
WhatsApp: 062 026 8876
Email: richardsbayappliancerepairs@gmail.com