Privacy Policy

Last updated: 2026

Richards Bay Appliance Repairs respects your privacy. This page explains what information we collect, how we use it, and how your information is handled when you contact us through WhatsApp.

1. What Information We Collect

When you contact us on WhatsApp, we may receive information such as:

• Your name, if shown on WhatsApp

• Your phone number

• Your area or location

• Your fridge or freezer brand

• A description of the problem

• Photos or videos you choose to send

• Any other details you send to help with the repair enquiry

We do not ask for banking details, card details, passwords, ID numbers, or unnecessary personal information.

2. How We Use Your Information

We use the information you send to:

• Understand your fridge or freezer problem

• Check local repair availability

• Help connect you with local fridge or appliance repair help

• Confirm the next step before booking

• Communicate with you about your enquiry

Your information is only used for the repair enquiry you contacted us about.

3. Sharing Your Information

To help with your enquiry, we may share relevant details with a local appliance repair provider.

This may include your:

• Name

• Phone number

• Area

• Appliance brand

• Fridge or freezer problem

• Photos or videos you provided

We only share information needed to help with the repair enquiry.

4. WhatsApp Communication

All enquiries are handled through WhatsApp.

When you message us on WhatsApp, your communication is also subject to WhatsApp’s own privacy policy and terms.

Please do not send sensitive personal information, banking details, passwords, or ID documents through WhatsApp.

5. Callout, Quotes, and Repair Details

Richards Bay Appliance Repairs helps connect customers with local appliance repair help.

Callout fees, quotes, repair availability, workmanship, and warranty details are confirmed by the repair provider before booking.

6. Website Analytics

This website may use basic analytics tools to understand website visits and improve the website.

This may include general information such as:

• Pages visited

• Device type

• Approximate location

• Time spent on the website

This information is used to improve the website and does not personally identify you.

7. How Long We Keep Information

WhatsApp messages may be kept for a reasonable period so we can manage enquiries, follow up, and keep a record of communication.

You may ask us to delete your WhatsApp conversation where reasonably possible.

8. Your Choice

You choose what information you send to us.

If you do not want to continue with the enquiry, you can stop messaging us at any time.

9. Contact Us

For privacy questions or to request removal of your information, contact us by WhatsApp or email.

Richards Bay Appliance Repairs
Richards Bay, KwaZulu-Natal
WhatsApp: 062 026 8876
Email: richardsbayappliancerepairs@gmail.com